Privacy Policy
Last updated: 1 January 2026
This Privacy Policy describes how celestial-class Pty Ltd (ABN 12 345 678 901) collects, uses, and handles your personal information when you interact with our website, services, or business operations. We are committed to protecting your privacy in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
Information We Collect
Information You Provide
When you engage with our services or communicate with us, we may collect:
- Contact details including your name, email address, and postal address
- Property information relevant to your renovation project
- Communication records from emails, consultations, and project discussions
- Financial information necessary for quotes, invoicing, and payment processing
- Photographs of your property provided for design purposes
Information Collected Automatically
When you visit our website, our servers and analytics tools may collect:
- IP address and approximate geographic location
- Browser type, version, and operating system
- Pages visited, time spent on pages, and navigation paths
- Referring website or source that directed you to our site
- Device type and screen resolution
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide requested information
- To prepare project proposals, designs, and cost estimates
- To deliver renovation and design services you have engaged us for
- To communicate about project progress, appointments, and related matters
- To process payments and maintain financial records
- To improve our website functionality and user experience
- To comply with legal obligations and professional requirements
Sharing Your Information
We do not sell your personal information to third parties. We may share your information in the following circumstances:
- Service providers: We engage suppliers, subcontractors, and professional advisors who may require access to your information to assist with your project
- Regulatory bodies: We may disclose information to building inspectors, council authorities, or other regulatory bodies as required for permits and compliance
- Legal requirements: We may disclose information when required by law, court order, or to protect our legal rights
- Business transfers: In the event of a merger or acquisition, your information may be transferred to the successor entity
Data Security
We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include secure server infrastructure, encrypted communications where appropriate, and restricted access to personal information within our organisation.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Project documentation is typically retained for seven years following project completion in accordance with building industry requirements and warranty obligations.
Your Rights
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or outdated information
- Request deletion of your information where we no longer need it
- Withdraw consent for marketing communications at any time
- Lodge a complaint with the Office of the Australian Information Commissioner if you believe your privacy has been breached
Third-Party Links
Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Email: [email protected]
Post: Privacy Officer, celestial-class Pty Ltd, Level 4, 287 Collins Street, Melbourne VIC 3000